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Press releases

16
Dec 2014

Train performance for period 9 (4 weeks ending 6 December) is 87.3%

Train punctuality for Abellio Greater Anglia in the most recent four-week period ended 6 December 2014 is 87.3%, as published by Network Rail in the latest public performance measure (PPM) national train performance figures for the rail industry Period 9 (2014/15). The national performance figure for Period 9 covering all Britain’s railways is 85.7%.

13
Nov 2014

Top customer service scores for Tanya and Duarte, Cambridge

Abellio Greater Anglia has recognised employees at Cambridge rail station for excellent customer service which saw them score top marks in a recent ‘mystery shopping’ survey.

04
Nov 2014

Top customer service score for David, Cambridge

Abellio Greater Anglia has recognised an employee at Cambridge rail station for excellent customer service which saw him score top marks in a recent ‘mystery shopping’ survey.
18
Oct 2014

Top customer score for Arlene, Broxbourne

Abellio Greater Anglia has recognised an employee at Broxbourne rail station for excellent customer service which saw her score top marks in a recent mystery shopping survey.
14
Oct 2014

Top customer service score for Lorraine and William

Abellio Greater Anglia has recognised two employees at Harlow Town rail station for excellent customer service which saw them score top marks in a recent ‘mystery shopping’ survey.
13
Oct 2014

Top customer service score for Luke, conductor

Top customer service scores for Abellio Greater Anglia employee Abellio Greater Anglia has recognised a Conductor who achieved top marks for excellent customer service when secretly assessed by mystery shoppers.
13
Oct 2014

New coffee shop at Diss rail station is fresh start for Jayne

Passengers at Diss rail station can once again enjoy hot drinks and snacks from the platform thanks to local couple, Jayne Harris and Ben Redmayne, who have reopened the coffee shop there.
08
Oct 2014

Colchester Station Staff Celebrate Hat-trick

The Colchester station team won a ‘Special Contribution’ award at the Colchester in Bloom awards for the third year in a row.
03
Oct 2014

MP unveils plaque marking the arrival of the railway in Rayleigh

MP for Wickford and Rayleigh, Mark Francois, officially unveiled a plaque at Rayleigh train station on Friday 3 October
30
Sep 2014

Top customer service scores for Amanda and Estelle

Abellio Greater Anglia has recognised employees at its Customer Contact Centre for delivering excellent customer service which saw them score top marks in a recent ‘mystery shopping’ survey.
25
Sep 2014

Inner city school children discover Suffolk by rail

A group of schoolchildren from inner city London made their way to Ipswich by rail this week for their annual residential trip to the Suffolk countryside.
25
Sep 2014

Top customer service scores for Alex and Andy

Abellio Greater Anglia has recognised two employees at Colchester North station for excellent customer service which saw them score top marks in a recent ‘mystery shopping’ survey.
18
Sep 2014

Top customer service score for Asad

Abellio Greater Anglia has recognised an employee at Stratford station for excellent customer service which saw him score top marks in a recent ‘mystery shopping’ survey.
08
Sep 2014

Great Bus Travel Savings for Colchester Rail Commuters

PlusBus tickets are an add on to commuters rail tickets and offer excellent value
02
Sep 2014

Top customer service score for John

Abellio Greater Anglia has recognised an employee at Chelmsford station for excellent customer service which saw him score top marks in a recent ‘mystery shopping’ survey.
28
Aug 2014

Top customer service score for Jackie

Abellio Greater Anglia has recognised an employee at Ware station for excellent customer service which saw her score top marks in a recent ‘mystery shopping’ survey.
20
Aug 2014

Cantley Station Gets a Surprise Visitor

Cantley station gardens make a good impression
20
Aug 2014

Harwich Town Station Welcomes New Adopters

New station adopters at Harwich Town.
20
Aug 2014

Witham Station is Blooming Marvellous

Witham station is a riot of colour, thanks to the floral displays which have been planted by volunteers, Annie Northfield and Mel Foster, at this popular Essex station.
20
Aug 2014

West Runton Station Tea Party Returns

West Runton station will resound to the clink of china on Saturday 23 August