On Board

Please note that smoking is not permitted on any of our trains or at stations, including the open platforms. The use of e-cigarettes is also not permitted.

First class complimentary refreshments are now available when a Cafe Bar service is in operation Monday to Friday. Simply show your First Class ticket at the Cafe Bar before ordering from the selection offered below.

• Coffee – Freshly brewed on board
• Tea – Yorkshire Tea, Earl Grey, Green Tea or Peppermint
• Hot Chocolate
• Still Water
• Snacks - selection of biscuits

More information about catering on board

On Greater Anglia Intercity mainline services between London and Norwich, Coach M is designated a Quiet Coach.

Electronic equipment must be used in silent mode and we ask that all mobile telephone conversations are made on a different part of the train.

Heating baby food or your own food

For health and safety reasons, our staff on board are unable to heat baby food or any other food you may have purchased prior to boarding the train.

The equipment we use on board is substantially more powerful than domestic equipment, so heating instructions either written on the products or requested by you may not be accurate. Even when the food/drink feels acceptable to the touch, the heating process may produce hot spots in these items.

Items sold on board have been tested and risk assessed before being offered for sale, while your own food has not undergone this process.

Can I get help lifting my luggage on and off the train?

Greater Anglia does not have dedicated luggage assistance staff. Where possible our on board and station teams will endeavour to assist when boarding or alighting.

Pets - dogs, cats and other small domestic animals

Yes. Up to two dogs, cats or other small domestic animals can travel with you free of charge provided they do not occupy a seat.

For each additional dog, cat or other small animal there will be a charge. This will be half the adult fare for the type of ticket held for the journey, subject to a maximum of £5.00 single £10.00 return.

Special arrangements will be made for passengers travelling with an assistance dog who have booked through our Assisted Travel Team

Guide Dogs are carried without exception, in accordance with the Disability Discrimination Act. Non guide dogs are those which are carried at the driver’s discretion and may be refused.

All luggage must be labelled under the National Rail Conditions of Travel

This information can also be used to return any lost property to you.

Cycle carriage information

Tandems may be carried on the following routes and services (except where any relevant time restrictions apply):

• Norwich - Ipswich - Colchester - London intercity trains
• Ipswich, Clacton, Colchester, Braintree, Chelmsford and Southend to London services plus the branch lines to Harwich Town, Walton-on-the-Naze and Southminster.
• Norwich - Cambridge, Ipswich - Peterborough and Ipswich - Cambridge trains (except for the first and last trains of the day between Ipswich - Cambridge and vice versa and the 06.23 Bury St. Edmunds - Ipswich)

Unfortunately, tandems cannot be carried on any other services and we cannot carry tricycles or bicycle trailers on any of our services at all.

If you have any questions about cycle carriage, please call our Customer Relations Team on 0345 600 7245.

Cycle carriage information

Yes, bicycles are carried free of charge on Greater Anglia services when accompanied by a valid ticket holder; however all spaces are subject to availability and, on Intercity services on the London to Norwich line, must be reserved.

Peak-time cycle restrictions apply in London and Cambridge. Please check the Cycle Carriage section of our website.

Please Note: bicycle spaces are very limited on various routes, particularly on our rural services in Norfolk and Suffolk.

If you are travelling with another train operator please view their own policy by visiting the cycling and cyclists information from National Rail Enquiries