Enfield Lock

Enfield Lock at a glance

Address:

Enfield Lock station
Ordnance Road
Enfield
Greater London
EN3 6HA

Ticket office:

Monday to Friday: 06:15 - 13:10
Saturday: 07:10 - 13:40
Sunday: Unavailable
  • Ticket office
  • Prepurchase collection
  • Ticket machine
  • Wifi
  • Seated area available
Load stations
Last updated:
Loading...
Staffing level Part time
CCTV Yes
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 06:15 - 13:10
  • Saturday: 07:10 - 13:40
  • Sunday: Unavailable
Pre-purchase collection Yes
Ticket machine Yes
Top up Oyster cards here Yes
Smartcards issued here Yes
Validate Smartcards here Yes
Smartcards information

Tickets can be collected on Smartcard at this station

Travel card Zone 6
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage

Available: No

Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

Closed until further notice

  • Monday to Saturday: 06:15 - 19:30
  • Sunday: 08:15 - 15:30
Station buffet

Coffee kiosk

Yes
Toilets
No
Baby changing facilities
No
Wifi
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (6 miles north) for trains to Cambridge and Stansted Airport. Tottenham Hale (6 miles south) for London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

  • Monday to Friday: 06:15 - 13:10
  • Saturday: 07:10 - 13:40
  • Sunday: Unavailable
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
No
Step free access

This station has step free access to both platforms via the level crossing on Ordnance Road and approximately 50 metres apart.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket gates
No
Impaired mobility set down available
No
No car park information available.
Onward travel

London buses operate from outside the station

Cycle storage available Yes
Cycle storage spaces 6
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

On the approach to Platform 1

Cycle storage types
  • Stands
Rail replacement information

Not served by rail replacement- diversionary route available

Don’t get stuck on the train

If you’re travelling from London to Enfield Lock station, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open.

Travel on the front 7 coaches of a 10 coach train.

If you’re travelling from Hertford East or Bishop Stortford to Enfield Lock station, please travel in the last six coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the front four coaches will not open at Enfield Lock.

Travel on the back 6 coaches of a 10 coach train.