Welcome to the Abellio Greater Anglia Smart Ticketing page!
We have rolled out smart ticketing from many of our stations to London Liverpool Street. Customers can purchase Weekly, Monthly, custom duration and Annual Season Tickets from stations on the Norwich, Cambridge and Southend Victoria lines. Customers travelling on these lines of route will be able to order their Abellio Greater Anglia smart card for free and purchase a Season Ticket for their journey.
Using a Smart Card for your Season Ticket is much quicker. If you travel through a station with automatic ticket barriers, you’ll no longer need to feed your ticket through the gate. Simply touch your Smart Card on the reader.
Smart Cards are plastic and are much tougher than paper tickets. This means they’re more durable so you’re less likely to need a replacement.
Customers with a current season ticket are not able to swap this onto a Smart Card at the moment. Customers will be able to do this later in the year, please check back on the website for details.
How to get started
You will need to add your photocard number. If you don’t have one, this can be issued free of charge at any staffed station ticket office, just take along a passport sized photograph.
There are 3 easy steps to get started:
1. Apply for your free Abellio Greater Anglia Smart Card using our online form
2. We’ll send your personalised Smart Card within 5 working days
3. Once you receive your card login to your online account and purchase or renew your Season Ticket
Please leave at least two hours between purchasing your Season Ticket and collecting it at the station
Smart Cards can be used for Weekly, Monthly and Annual Season Tickets at any of the stations below. Please note that you will not be able to load tickets bought online at the stations marked with an asterisk* below.
London Liverpool Street*
London Liverpool Street*
Southend Victoria line
London Liverpool Street*
*Smart Tickets cannot currently be collected or used between these stations
Smart Cards for Weekly, Monthly, Custom Duration and Annual Season Tickets will be available for most Abellio Greater Anglia stations this year. Check back here for updates on when these will be available for use from your station.
Below are some frequently asked questions which should help to familiarise you with our Smart Card implementation:
Abellio Greater Anglia’s Smart Card is an electronic, reusable card that is being introduced across our network. It is part of the Department for Transport‘ South East Flexible Ticketing’ scheme, which aims to enable interoperable smart ticketing on all of the train operators across the South East. You can already use your Smart Card on Transport for London services, and eventually you will be able to use it for a variety of train companies and ticket types.
You’ve told us how frustrating it can be when your paper ticket stops working at the gate, or when the ink fades; we know it’s annoying to have to queue up in the station to get a replacement ticket. You’ve also told us that you’d love to be able to buy your season ticket online and be able to pick it up at a time that’s convenient for you.
Smart Cards are far more durable than paper tickets – they won’t stop working halfway through the validity of the ticket for some unknown reason, and if you accidentally put them through the wash, they’ll still work. Plus, you’ll be able to manage your account online – no more waiting in the queue at the ticket office, just buy your ticket online and tap at a station to load it onto your Smart Card.
Not quite. Whilst Oyster is similar in that it is a plastic card that can also hold season tickets, unlike Oyster the Abellio Greater Anglia Smart Card will not have a ‘Pay As You Go (PAYG)’ feature. Initially, only Monthly, Custom Duration and Annual season tickets will be available on Smart Cards, with Weekly season tickets to follow. You will, however, be able to include a London Travelcard with your season ticket on your Smart Card, for travel within London zones, just like you can for a paper season ticket.
The Abellio Greater Anglia Smart Card is available to anyone over 16 years of age, who wants to travel using a Weekly, Monthly, Custom Duration (e.g. 3 months) or Annual Season Ticket on the Norwich, Southend and Cambridge to London routes (for example, Bishop’s Stortford to Cambridge, or Rayleigh to London). We are also offering Travelcard add-ons, so you can buy a ticket to any London zonal combination (for example, Colchester to London Z3-6). Customers with Annual Season Tickets on their Smart Card are entitled to Gold Card benefits, just like a paper ticket.
If you already hold a Season Ticket, you will have to wait until the expiry date before you can obtain a Season Ticket on a Smart Card. We are working on a process which will allow customers with existing Annual Season Tickets to transfer their paper Season Ticket onto a Smart Card.
You can order your Smart Card, online by clicking here
. The card will be sent to you within 5 workings days by First Class post to the address specified.
Simply log in to your account, your Smart Card will automatically be linked to your account. You can then purchase your season ticket.
- Log in to your account, select where you’re travelling from and to, and how long you need your season ticket for.
- You’ll be asked to state which station you want to collect your SmartCard Season Ticket at.
- You will need to add your photocard number. If you don’t have one, this can be issued free of charge at any staffed station ticket office.
You can collect your Season Ticket 2 hours after you have purchased it from your chosen station.
Your Season Ticket will be loaded onto your Smart Card when you touch into the yellow gateline reader, or tickets can be collected at the ticket vending machine at stations with no gates.
Tickets can only be collected from Abellio Greater Anglia stations outside the London Pay-As-You-Go zones.
You can collect your Season Ticket in advance using the ticket vending machine.
When purchasing your season ticket online you will need to state which station you want to collect your season ticket at. Tickets can be loaded at stations listed below:
|West Anglia Line ||Southend Line ||Main Line |
| Cambridge |
| Southend Victoria |
You can purchase the following types of ticket on the Norwich, Cambridge and Southend Victoria to London Liverpool Street routes:
- Adult Annual Season Tickets
- Adult Monthly Season Tickets
- Adult custom duration (e.g. 3 Monthly) Season Tickets
- All Zonal Travelcard combinations
- Travelcard Season products (only from stations outside Zone 6)
- Weekly Season Tickets
On board our trains your Smart Card will be checked with a hand held reader. You will also be asked for your National Rail photocard.
You can download the free mobile app, ECEBS, which can be found on Google Play.
Our staff will be able to assist in the first instance if your card stops working. If you continue to have problems, please contact our Smart Card Support Team on 0345 600 7245 (option 9) who will be able to assist and rectify the fault. If your Smart Card is damaged beyond repair, at present, a replacement will be issued as a paper ticket. This can be obtained at the station which you collected your ticket from.
Call our Smart Card Support Team on 0345 600 7245 (option 9) who can cancel it remotely so that it stops working, so no one else will be able to use your card.
At present, replacement cards will be re-issued as a paper ticket, however, we will be implementing a replacement card process later in 2016. A charge may be applicable for replacement of lost cards.
Refunds will be calculated in the same way as they are for paper tickets. If the Smart Card holds residual value, and you do not need to travel anymore, you can contact the Smart Card Support team on 0345 600 7245 (option 9) who will be able to process this for you.
You will need to report this to the card issuer, this information will be available on the reverse of the card.
Abellio Greater Anglia Smartcards are issued free of charge.
No. Smartcards are fully reusable. Once a ticket expires, simply go online, purchase a new ticket, and load this in the same way as you did initially. The card will never ‘fill up’, as expired tickets will be automatically deleted.
Yes, you will be able to board/ alight (‘break your journey’) at any station along the route that your ticket is valid on. At some locations with ticket gates, due to ongoing software upgrades, your Smart Card may need to be validated manually by the gateline staff.
If you touch your Smart Card onto a card reader when it's in the same wallet or purse as another contactless card, the reader may detect more than one card. When this happens, the card reader doesn't know which one to read. This means that the ticket gate may not open and it could take payment from a card that you did not intend to use if travelling in the London Pay-As-You-Go area where contactless bank card use is enabled at the gate readers. Only touch one card on the reader when touching in and out to avoid payment being taken from a card you did not intend to use. It is a good idea to keep any other contactless or smart travel cards in a separate wallet.
Yes, this is applied for in exactly the same was as with a paper season ticket. You can apply online by clicking here.
Yes, if you purchase an Annual season ticket on a Smart Card, you will automatically be issued with a Gold Record Card. You will receive this by post 5-7 days after purchasing your ticket. This Gold Record Card can be used to obtain all your usual Gold Card benefits. Full details on Gold Card eligibility and benefits can be found here.
Yes, just show your Smart Card at the attraction to obtain your discount.