Hackney Downs

Station message

This station is operated by Arriva Rail London

Hackney Downs at a glance

Address:

Hackney Downs station
Dalston Lane
Hackney
Greater London
E8 1LA

Ticket office:

Monday to Friday: 07:30 - 10:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Ticket machine
  • Wifi
  • Seated area available
Load stations
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator LO
Ticket office opening times
  • Monday to Friday: 07:30 - 10:00
Pre-purchase collection Yes
Ticket machine Yes
Top up Oyster cards here Yes
Smartcards issued here No
Validate Smartcards here Yes
Smartcards information

Tickets can be collected onto Greater Anglia smartcards at this station.

Travel card Zone 2
Penalty fares LE
Customer service information

0343 222 1234

Left luggage

Available: No

Lost property

Available: No

Telephone: 0343 222 1234

URL: https://www.nationalrail.co.uk/

Seated area
Yes
Waiting room
No
Station buffet

Cold drinks vending machine Food vending machine

Yes
Toilets
No
Baby changing facilities
No
Wifi
Yes
Shops

Located on platform 1

Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Note:

0343 222 1234

URL: https://www.nationalrail.co.uk/

Staff help

Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

  • Monday to Friday: 06:20 - 20:00
  • Saturday: 06:20 - 20:00
  • Sunday: 08:20 - 15:30
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
No
Accessible taxis information
No
National Key toilets available
No
Step free access

There are steps to all platforms

Ticket gates
Yes
Impaired mobility set down available
No
Wheelchairs
Yes
No car park information available.
Onward travel

London buses operate from outside the station

Cycle storage available Yes
Cycle storage spaces 32
Cycle storage sheltered No
Cycle storage CCTV Yes
Cycle storage location

Alongside station entrance

Cycle storage types
  • Stands
  • Racks
Rail replacement information

Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford

Use Bus stop D in Amhurst Road for southbound services to Liverpool Street

Don’t get stuck on the train

If you're travelling from London Liverpool Street to Hackney Downs, please travel in the front six coaches of the train. This applies for Greater Anglia trains with 10 coaches only as the doors on the back four coaches will not open at Hackney Downs.

If you’re travelling from Hertford East, Broxbourne or Cambridge to Hackney Downs station, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open at Hackney Downs.