Hockley

Hockley at a glance

Address:

Hockley station
Station Approach
Hockley
Essex
SS5 4BG

Ticket office:

Monday to Friday: 06:00 - 19:30
Saturday: 06:00 - 19:40
Sunday: 08:10 - 15:40
  • Ticket office
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 06:00 - 19:30
  • Saturday: 06:00 - 19:40
  • Sunday: 08:10 - 15:40
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

Heated waiting rooms on both platforms

  • Monday to Friday: 06:00 - 19:30
  • Saturday: 06:00 - 19:40
  • Sunday: 08:10 - 15:40
Station buffet

Coffee stand, limited opening hours

Yes
Toilets
Yes

The toilets including accessible (radar key) toilets are on platform 1
Baby changing facilities
Yes
Wifi
Yes
ATM machine
Yes

Located outside the station
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.

  • Monday to Friday: 06:00 - 19:30
  • Saturday: 06:00 - 19:40
  • Sunday: 08:10 - 15:40
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
Yes
Step free access

This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.
Ticket gates
No
Impaired mobility set down available
No
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 147
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £5.80
  • Per hour: £1.00
  • Daily: £8.40
  • Weekly: £35.00
  • Monthly: £150.00
  • Three monthly: £430.00
  • Annual: £1,505.00
Car park 1 contact details

URL: http://www.ncp.co.uk

No bus information available.
Cycle storage available Yes
Cycle storage spaces 80
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Within car park
Cycle storage types
  • Racks
Rail replacement information

Replacement transport stops are away from the Station, Located on Spa Road.

Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.

Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.

Directional Signage is provided at the station entrance and at both Public Bus Stops.

Check before travel.