Norwich

Norwich at a glance

Address:

Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF

Ticket office:

Monday to Friday: 04:45 - 20:45
Saturday: 04:45 - 20:45
Sunday: 06:45 - 20:45
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Load stations
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 04:45 - 20:45
  • Saturday: 04:45 - 20:45
  • Sunday: 06:45 - 20:45
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares LE
Top up Smartcards here Yes
Customer service information
  • Monday-Saturday 08:00-20:00
  • Sunday 10:00-20:00 Bank
  • Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage

Available: No

Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

  • Monday to Friday: 04:30 - 01:30
  • Saturday: 04:30 - 01:30
  • Sunday: 06:00 - 01:30
Trolleys
Yes
Station buffet

AMT Coffee

Costa Coffee

Starbucks

Subway

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

Yes
Toilets
Yes

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Baby changing facilities
Yes
Wifi
Yes
Post box
Yes
ATM machine
Yes
Shops
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Telephone: 0800 028 28 78

URL: https://www.nationalrail.co.uk/

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station

  • Monday to Sunday: 24 hours
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

Yes
National Key toilets available
Yes
Step free access

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Ticket gates
Yes
Impaired mobility set down available

At the main station entrance

Yes
Wheelchairs
Yes
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 62
Car park 1 opening times
  • Monday to Sunday: 04:30 - 01:30
Car park 1 charges
  • Off-peak: £12.60
  • Daily: £13.60
  • Weekly: £58.00
  • Monthly: £227.00
  • Three monthly: £649.00
  • Annual: £2,271.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/

Car park 2 Station Car Park
Car park 2 opening times
  • Monday to Sunday: 24 hours
Car park 2 contact details

URL: https://www.nationalrail.co.uk/

Car park 3 Car Park 3
Car park 3 opening times
  • Monday to Sunday: 24 hours
Car park 3 contact details

URL: https://www.nationalrail.co.uk/

Onward travel

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info ​​​​​​​

Cycle storage available Yes
Cycle storage spaces 442
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Cycle parking facilities can be located next to the station entrance, near the bus stops

Cycle storage types
  • Racks
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Virtual Tours

Want to check out how accessible Norwich station is for you? Check out our virtual tour.