Bikes on trains

Abellio Greater Anglia has committed to a significant programme of investment in cycle facilities across its network, and champions the cause of cycling as a sustainable means to access the railway. In return, it will encourage its customers to observe a number of principles that will make access and travel easier for all users of rail services in East Anglia:

Restrictions of non-folding bikes on peak services

For the comfort and safety of all passengers, only folded cycles can be accommodated during busy times. This applies to the following Stratford and London Liverpool Street station services:

These restrictions apply Monday to Friday, except Bank Holidays.

  • AM – any trains arriving at Stratford or Liverpool Street between 0745 and 0945*
  • PM – any trains departing from Stratford or Liverpool Street between 1630 and 1830*

* Except for reserved spaces on Norwich to/from Liverpool Street services.
On the West Anglia region this applies to services south of Broxbourne only.

These restrictions apply Monday to Friday, except Bank Holidays.

Further information

London Liverpool Street - Norwich Intercity Services

  • Free of charge
  • Reservations in advance are compulsory
  • Six dedicated bicycle spaces are available in the Guard’s van.

The Guard’s van will be locked 3 minutes before departure time from London Liverpool Street and Norwich. Please arrive in good time to make sure your cycle is safely on board by then.

Reservations on the mainline Intercity service can be made by calling our Customer Relations team on 0345 600 7245 and selecting option 8. You must provide at least 24 hours in order to make a reservation. Spaces are subject to availability, on a first come, first served basis.

London Liverpool Street - Stansted Airport Services

Only fully folded bikes that have been flat packed in preparation for air travel can be carried on Stansted Express services at any time.

Local services in Norfolk, Suffolk and Cambridgeshire

  • Free of charge
  • First come first served
  • Four cycle spaces per train.

Restrictions on non-folded cycles also apply on services operated by Abellio Greater Anglia arriving at Cambridge station between 0745 and 0845 on Mondays to Fridays. Please see the Great Northern and Cross-Country Trains websites for restrictions applying on their services into Cambridge.

These restrictions apply Monday to Friday, except Bank Holidays.

The National Rail Conditions of Carriage set out the legal contract that you have with us when you purchase a ticket and travel with Abellio Greater Anglia.

Parking at the station

  • Park your cycle in the racks provided, without blocking any access routes for cyclists or pedestrians.
  • Don’t attach your bike to any other fence or item of street furniture (including signposts), as this could impair access for others.
  • If you are parking in a 2-tier rack, please ensure that the top rack is fully closed before you leave.
  • If you regularly use the cycle parking and want to leave your lock at the station, please attach it to the structure of the rack or shelter, but not in a way that obstructs access to a parking space by another user.
  • Please follow the local security recommendations of Abellio Greater Anglia and British Transport Police – they are there for your benefit.

Use of folding cycles

  • Choose a location away from the main pedestrian route to fold your cycle and pack away your helmet and lights. On arrival at the station, please always fold your bike before you enter the station building and go through the ticket gates.
  • On the train, please make sure that your cycle is safely stowed in the luggage rack or behind a seat, where this is possible. If you leave your cycle in the train vestibule, please ensure that it is not obstructing other customers as they board or alight.
  • At the end of your train journey, please carry your cycle through the ticket gates and away from the main pedestrian routes before you prepare for your onward journey – unfolding your cycle on the train or platform causes congestion and delays at the ticket gates for yourself and other passengers.

Non-folding cycles on trains

  • Before you travel, please make sure that you are fully aware of any restrictions on carriage of cycles that might apply to your journey, including those of other train operators that might provide services on your route.
  • Please allow all other passengers to board the train before you, especially if you intend to leave your cycle in the vestibule.
  • When you board, park your cycle in such a way that free access along the train is not impeded for fellow customers and train company staff.
  • If the vestibule is full with standing passengers, please try another entrance, or wait for the next train.