Abellio Greater Anglia have two Customer Panels to represent the views of regular customers on our services. The Customer Panels members have been recruited to represent the two halves of our business: the West Panel will be looking after the West Anglia services (London to Stansted / Cambridge and branch lines), whilst the East Panel concentrates on the Great Eastern Mainline route (London to Southend, Southminster, Clacton, Walton, Ipswich, Norwich and all branch lines).
Customer Panels members
East Panel - Andrew, David, Gordon, Hugh, Robert, Rosie, and Yvonne
West Panel - Anthony, Chris, David, Dian, Emily, Gavin, Helen, Russell, Sam and Yahya
The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Abellio Greater Anglia who can provide an overview of key issues and discuss topical subjects.
If you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to email@example.com, entering East or West in the title as appropriate. Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (at firstname.lastname@example.org) in the usual way.
VACANCIES !! - New Panel Members wanted for the East Customer Panel
Are you interested in joining our East Customer Panel? Do you have lots of ideas to improve your station or journey? Vacancies have arisen on the following routes:-
East Customer Panel (3 vacancies in total, ideally to be users of the stations below)
• Bury St Edmunds
If you regularly travel to/from one of the stations above, and would like to join our East Customer Panel, please email email@example.com with the following:-
- your name,
- contact details (email address, twitter name)
- home station,
- regular journeys made,
- commuter, business, or leisure traveller
- plus a little bit about you and what you feel you can bring to our Panel.
The Panel meets from 6-8pm, 6 times a year, at various locations along the mainline. Rail travel is provided to the meetings.
Please apply by 28th February 2015. Applications particularly welcome from students and young adults.
We look forward to hearing from you!
Dates of 2015 meetings
|East panel meetings||West panel meetings|
|20 Jan||19 Feb|
|17 Mar||16 Apr|
|19 May||18 Jun|
|14 Jul||20 Aug|
|15 Sept||15 Oct|
|17 Nov||10 Dec|
Terms of reference
Minutes of Customer Panels Meetings
Minutes are subject to Panel Member approval at the next meeting.
- December 11th 2014 (PDF file)
- November 18th 2014 (PDF file)
- October 16th 2014 (PDF file)
- September 16th 2014 (PDF file)
- August 21st 2014 (PDF file)
- July 15th 2014 (PDF file)
- June 19th 2014 (PDF file)
- May 20th 2014 (PDF file)
- April 10th 2014 (PDF file)
- March 18th 2014 (PDF file)
- February 20th 2014 (PDF file)
- January 21st 2014 (PDF file)
To access the full archive of meeting minutes, please click here