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Customer Panels

Abellio Greater Anglia have two Customer Panels to represent the views of regular customers on our services. The Customer Panels members have been recruited to represent the two halves of our business: the West Panel will be looking after the West Anglia services (London to Stansted / Cambridge and branch lines), whilst the East Panel concentrates on the Great Eastern Mainline route (London to Southend, Southminster, Clacton, Walton, Ipswich, Norwich and all branch lines).

Members of our customer panels

Customer Panels members

East Panel - Andrew, David, Gordon, Hugh, Robert, Rosie, and Yvonne
West Panel - Anthony, Chris, David, Dian, Emily, Gavin, Helen, Russell, Sam and Yahya

The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Abellio Greater Anglia who can provide an overview of key issues and discuss topical subjects.

If you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to, entering East or West in the title as appropriate. Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (at in the usual way.



VACANCIES !! - New Panel Members wanted for the East Customer Panel

Are you interested in joining our East Customer Panel? Do you have lots of ideas to improve your station or journey?  Vacancies have arisen on the following routes:-

East Customer Panel   (3 vacancies in total, ideally to be users of the stations below)

Bury St Edmunds




If you regularly travel to/from one of the stations above, and would like to join our East Customer Panel, please email with the following:-

- your name, 

- contact details (email address, twitter name) 

- home station, 

- regular journeys made, 

- commuter, business, or leisure traveller

- plus a little bit about you and what you feel you can bring to our Panel.  

The Panel meets from 6-8pm, 6 times a year, at various locations along the mainline.  Rail travel is provided to the meetings.

Please apply by 28th February 2015.  Applications particularly welcome from students and young adults.

We look forward to hearing from you!

Dates of 2015 meetings

East panel meetings West panel meetings
20 Jan 19 Feb
17 Mar 16 Apr
19 May 18 Jun
14 Jul 20 Aug
15 Sept 15 Oct
17 Nov 10 Dec

Terms of reference

Abellio Greater Anglia Customer Panel Terms of Reference (PDF file)

Minutes of Customer Panels Meetings

Minutes are subject to Panel Member approval at the next meeting.

To access the full archive of meeting minutes, please click here