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Customer Panels

Abellio Greater Anglia is pleased to announce that we have two Customer Panels to represent the views of regular customers on our services. The Customer Panels members have been recruited to represent the two halves of our business: the West Panel will be looking after the West Anglia services (London to Stansted / Cambridge and branch lines), whilst the East Panel concentrates on the Great Eastern Mainline route (London to Southend, Southminster, Clacton, Walton, Ipswich, Norwich and all branch lines).

Members of our customer panels

Customer Panels members

East Panel - Andrew, David, Gordon, Hugh, Robert, Rosie and Yvonne
West Panel - Anthony, Chris, David, Dian, Emily, Gavin, Helen, Sam, Russell and Yahya

The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Abellio Greater Anglia who can provide an overview of key issues and discuss topical subjects.

If you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to customerpanel@abelliogreateranglia.co.uk, entering East or West in the title as appropriate.  Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (atcontactcentre@abelliogreateranglia.co.uk) in the usual way.

Dates of meetings

East panel meetings West panel meetings
21 Jan 20 Feb
18 Mar 10 Apr
20 May 19 Jun
15 Jul 21 Aug
16 Sept 16 Oct
18 Nov 11 Dec


Terms of reference

Abellio Greater Anglia Customer Panel Terms of Reference (PDF file)

Minutes of Customer Panels Meetings

Minutes are subject to Panel Member approval at the next meeting.

To access the full archive of meeting minutes, please click here

Service Status

Liverpool Street to:

  • Major Disruption Chingford
  • Major Disruption Enfield Town
  • Major Disruption Cheshunt
  • Major Disruption Hertford East
  • Major Disruption Cambridge
  • Major Disruption Stansted Airport
  • Major Disruption Shenfield
  • Major Disruption Southminster
  • Major Disruption Southend Victoria
  • Major Disruption Braintree
  • Major Disruption Clacton-on-Sea
  • Major Disruption Ipswich
  • Major Disruption Norwich

There are currently 1 line, 53 service reports and 20 underground reports

Last updated: 09:05

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