Abellio Greater Anglia is pleased to announce that we have two Customer Panels to represent the views of regular customers on our services. The Customer Panels members have been recruited to represent the two halves of our business: the West Panel will be looking after the West Anglia services (London to Stansted / Cambridge and branch lines), whilst the East Panel concentrates on the Great Eastern Mainline route (London to Southend, Southminster, Clacton, Walton, Ipswich, Norwich and all branch lines).
Customer Panels members
East Panel - Andrew, David, Gordon, Hugh, Robert, Sally, Tom and Yvonne
West Panel - Anthony, Chris, David, Dian, Emily, Sam and Yahya
The Panels are made up of a cross-section of customers from each route to provide a two-way communication channel, to gather feedback on our services, and to listen to suggestions and ideas from our customers through Panel members. The Panels meet alternate months and are supported by managers from Abellio Greater Anglia who can provide an overview of key issues and discuss topical subjects.
New Panel Members wanted!
Are you interested in joining our Customer Panels? Do you have lots of ideas to improve your station or journey? Vacancies have arisen on the following routes
West Customer Panel
(One Vacancy on each route)
- Hertford East line
- Lower Lea Valley (Cheshunt to Tottenham Hale)
- Roydon to Stansted Mountfitchet
East Customer Panel
(2 vacancies in total, to be users of the routes below)
- East Suffolk Lines (Ipswich to Felixstowe or Lowestoft)
- Wherry Lines (Norwich to Great Yarmouth or Lowestoft)
- Harwich branch line
- Sudbury branch line
- Braintree branch line
If you regularly travel on one of the routes above, and would like to join our Customer Panels, please email email@example.com with your name, home station, regular journeys made, plus a little bit about you and what you feel you can bring to our Panels. Panels meet 6 times a year, and rail travel is provided to the meetings. Please apply by 31st March 2014.
If you do not wish to join, but you have bright ideas or suggestions for improvements that you would like the Panel to discuss, please email your thoughts to firstname.lastname@example.org, entering East or West in the title as appropriate. Emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to our Contact Centre (at email@example.com) in the usual way.
Dates of meetings
|East panel meetings||West panel meetings|
|21 Jan||20 Feb|
|18 Mar||10 Apr|
|20 May||19 Jun|
|15 Jul||21 Aug|
|16 Sept||16 Oct|
|18 Nov||11 Dec|
Terms of reference
Minutes of Customer Panels Meetings
Minutes are subject to Panel Member approval at the next meeting.
- January 21st 2014 (PDF file)
- December 10th 2013 (PDF file)
- November 19th 2013 (PDF file)
- October 15th 2013 (PDF file)
- September 17th 2013 (PDF file)
- August 20th 2013 (PDF file)
- July 16th 2013 (PDF file)
- June 18th 2013 (PDF file)
- May 28th 2013 (PDF file)
- April 16th 2013 (PDF file)
- March 19th 2013 (PDF file)
- February 19th 2013 (PDF file)
- January 15th 2013 (PDF file)
- December 3rd 2012 (PDF file)