Reporting lost property
Have you lost your bag?
There is nothing worse than leaving things behind. We want to reunite our passengers with their lost or mislaid items as quickly as possible.
If you think that you’ve left something on one of our trains or at one of our stations, contact us and we’ll search all of the items handed in.
To report a lost item either:
- Use our online lost property contact form
- Call our Abellio Greater Anglia Contact Centre on 0345 600 7245 and speak to an advisor
- Email us at firstname.lastname@example.org
When you report a piece of lost property, there are a few things that will help us try and track down your things. The following details would therefore be really useful:
- Your departure and destination stations
- The time of your journey
- A good description of your lost item including size, color, make and any distinguishing features
- Where on the train you left the item
- Your name and contact number
Picking up your items
Items that we are able to reunite with their owners can be collected from our Lost Property office which is located at Norwich Railway Station which is open Monday to Friday 0900 to 1600. We also have another Lost Property office located at Cambridge station. This is open Monday to Friday 0900 to 1600.
If you are able to collect your item within 24 hours of it being found, then there’ll be no charge for its return. However, if the retrieval of your Lost Property is after that initial period of time, then there will be a charge based on the type of item. These have been set within guidelines agreed by all train operators. Charges are as follows:
|A||£20||Laptops, video cameras and palm held PCs|
|B||£10||Mobile phones, pagers and MP3 players|
|C||£5||CD players, skis, surfboards, musical instruments, jewellery, watches, cameras, cycles, luggage, suitcases, briefcases and rucksacks|
|D||£3||Clothing and sports bags|
|E||£2||Umbrellas, spectacles, keys, prams/pushchairs, books, filofaxes, hats, gloves, scarves and all other items not listed|
|Exempt||£0||Under 16's school work, medical items and children's toys|
Lost property into London Liverpool Street station
Any lost property found on trains arriving into London Liverpool Street will be handled by the Excess Baggage Company. The Excess Baggage Company office is located near platform 10 at London Liverpool Street station and is open Monday to Friday 09:00 - 17:00. There will be a fee to reclaim your luggage.
You can also report your lost property to the Excess Baggage Company online. Simply fill in the online form and the Lost Property office will contact you if there’s a possible match to any of the bags handed in.
This service is run by Network Rail. For further information regarding lost property with the Excess Baggage Company call +44 (0)20 7247 4297